Cancellation Policy

CANCELLATION AND REFUND POLICY

JUNE 11, 2019 - OCTOBER 31, 2019

You may request a refund prior to November 1, 2019 by sending an email to support@rvillage.com and putting REFUND REQUEST in the subject line. You will be refunded the ticket amount minus a $50 administrative fee. Requests should be received by midnight Pacific time on October 31, 2019

NOVEMBER 1, 2019 - FEBRUARY 16, 2020

All tickets types are non-refundable for ANY reason on or after November 1, 2019. Should you find that you are unable to attend the rally after October 31, 2019, you will still have the following three options:

  • You may transfer (gift) your ticket to someone else by sending an email to support@rvillage.com and putting TICKET TRANSFER request in the subject line. Please include contact information for the person we are transferring the ticket to. No administrative fee will be charged.

  • You may sell the ticket on your own to someone else and notify us of the name change on the ticket by sending an email to support@rvillage.com and putting TICKET TRANSFER in the subject line. Please include contact information for the person we are transferring the ticket to. No administrative fee will be charged.

  • You can request assistance from us in selling your ticket if your ticket type has a waiting list. We expect to have a waiting list for 50amp full hookup sites and will likely be able to find a buyer for you. If we do not have a waiting list for your ticket type, your best option is to sell your ticket on your own. We will make every effort to facilitate the sale of your ticket to someone on our waiting list. If this occurs you will be refunded your ticket amount minus an administrative fee of $50. Send an email to support@rvillage.com and put RESALE TICKET in the subject line and we will get back to you with your best options for selling your ticket.

Please note that refunds could take up to ten days to process depending about your bank or credit card provider.

RAIN OR SHINE

Unless otherwise determined by the RV Friend Network, all events are considered RAIN or SHINE. No special refunds will be given due to inclement weather.

CANCELED/POSTPONED EVENTS

In the unlikely event that Spirit of the Road 2020 has to be cancelled or postponed for any reason, we will attempt to contact you via email to inform you of refund or exchange procedures for the event.